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Soft Skills for Software Architects

Training iSAQB® CPSA®-Advanced SOFT — 3 days

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Dealing Constructively with Conflicts as a Software Architect

What keeps software architects from doing the work they are supposed to be doing? They are positioned between the conflicting priorities of different stakeholders (management, customers, development team, etc.) and must communicate and mediate depending on who they are dealing with. They must develop solutions with their development team that can be positively implemented while bridging the gap between budget and quality. They have to think outside the box and at the same time provide practical and all-knowing support wherever it is required. And all that with an often vaguely defined role leading to differences in expectations and without any management authority, while still bearing responsibility as the architect for the outcome. These circumstances lead to conflicts small and large which we address in this training in order to resolve them for the future. This training course provides you with concrete, usable tools for your work. We work on your cases and learn strategies for constructive negotiation, moderation, and conflict resolution. For example, you receive our pocket-sized in-house-developed conflict analysis canvas which helps you to analytically respond to confusing situations:

Conflict analysis canvas, soft skills for software architects


  • Define the role of the software architect: development of one’s own role and interests

  • Shining a light on stakeholder interests: development of the contact points to other stakeholders and their interests

  • Learn about the conflict analysis canvas: presentation of the canvas

  • Analyse conflict cases: consider personal practical cases with the help of the individual elements of the canvas

  • Develop constructive conflict resolution: presentation of strategies for the prevention of conflicts or their constructive resolution (including moderation of heterogenous groups, receiver-oriented presenting and convincing, coaching questions and lateral management, quick decisions in the group after consent)

  • Use constructive conflict resolution: use of the appropriate solution strategies in your own practical cases

  • Transfer: (preventive) behavior for the early recognition and resolution of conflicts in your work

Happy Participants

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Your Benefits

Developing your own role and interests as a software architect

Use of the appropriate resolution strategies in your own work

Receiver-oriented presenting and convincing


The target group of the training is anyone in whose line of work conflicts or unclear communication occur. The course supports software architects, software developers, scrum masters, agile coaches, facilitators, and managers.

Training Objectives

Developing your own role and interests as a software architect

Strategies for the prevention of conflict and its constructive resolution

Moderation of heterogenous groups

Introduction to coaching tools and lateral management

Tools for joint decision-making

Your Trainers

Kim Nena Duggen


Organisationsentwicklung, New Work, Geschäftsmodellentwicklung, Soft Skills

Als Organisations-Architektin im Bereich New Work, Selbstorganisation und (IT-)Strategie ist Kim in ihrem Element, wenn sie mit Menschen arbeitet, die selbst etwas tun wollen, anstatt mit Theorie oder Musterlösungen vorlieb zu nehmen. Situationsgerecht wechselt sie in die Rolle des Beraters, Coaches oder Trainers – je nachdem welche individuellen Herausforderungen mit dem Kunden passgenaue Lösungsstrategien erfordern. Erfahrungen aus Jobstationen im Prozessmanagement, als Trainerin im Bereich EAM, RE, Soft Skills, New Work und als gewählter Vorstand einer selbstorganisierten Genossenschaft sowie Weiterbildungen im Bereich Coaching und Konfliktmanagement und das Aufwachsen in zwei Kulturen haben ein breites Fundament gelegt, um sowohl extern als auch intern Organisationen zu entwickeln.

Technical Information and Books

Interview of the iSAQB e.V. with Kim

Kim Nena Duggen, curator of the SOFT advanced module, addresses relevant questions in the interview and gives a good overview of what you can expect from the SOFT training and what significance the module has for your professional practice as a software architect. More information

Faktor A Podcast - Kim über Motivation zur Selbstentwicklung

Wie motiviert man Mitarbeiter:innen und Mitarbeiter, sich der eigenen Weiterentwicklung anzunehmen? Gar nicht, sagt Kim Duggen, denn erstmal geht man davon aus, dass dieses Verlangen intrinsisch vorhanden ist. Im Podcast erklärt sie, wie man dieses schlafende Bedürfnis nach Weiterbildung wecken kann. Podcast auf Spotify

Interview mit New Work Heroes

Mit Kim hat die Welt der New Work eine starke Change Makerin gewonnen. Als gewählte Vorständin eines Softwareunternehmens hat Kim viele wichtige Lektionen im Bereich Selbstorganisation und Mitarbeiterführung gegeben und selber gelernt. Ihre wunderbar offene Art zeugt nicht nur von einer gehörigen Portion Mut, sondern auch von tiefgehender Erfahrung im Bereich Organisationsentwicklung. In dieser Episode lernst du u.A. was Sprechdenker sind oder warum es förderlich ist, als Führungskraft die eigene Unsicherheit zu zeigen. Interview auf Soundcloud

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In-House Training

You can also book this training as an in-house training course exclusively for your team. Please use the enquiry form for more details.

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