SOFT (Stuttgart) - Cosima Laube - German
Dealing Constructively with Conflicts as a Software Architect
As an architect, learn to communicate purposefully and interact constructively with stakeholders. Master role clarification, recipient-oriented communication, moderation and dealing with conflicts in development teams.
What keeps software architects from doing the work they are supposed to be doing? They are positioned between the conflicting priorities of different stakeholders (management, customers, development team, etc.) and must communicate and mediate depending on who they are dealing with. They must develop solutions with their development team that can be positively implemented while bridging the gap between budget and quality. They have to think outside the box and at the same time provide practical and all-knowing support wherever it is required. And all that with an often vaguely defined role leading to differences in expectations and without any management authority, while still bearing responsibility as the architect for the outcome. These circumstances lead to conflicts small and large which we address in this training in order to resolve them for the future. This training course provides you with concrete, usable tools for your work. We work on your cases and learn strategies for constructive negotiation, moderation, and conflict resolution. For example, you receive our pocket-sized in-house-developed conflict analysis canvas which helps you to analytically respond to confusing situations:
Agenda
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Define the role of the software architect: development of one’s own role and interests
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Shining a light on stakeholder interests: development of the contact points to other stakeholders and their interests
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Learn about the conflict analysis canvas: presentation of the canvas
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Analyse conflict cases: consider personal practical cases with the help of the individual elements of the canvas
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Develop constructive conflict resolution: presentation of strategies for the prevention of conflicts or their constructive resolution (including moderation of heterogenous groups, receiver-oriented presenting and convincing, coaching questions and lateral management, quick decisions in the group after consent)
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Use constructive conflict resolution: use of the appropriate solution strategies in your own practical cases
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Transfer: (preventive) behavior for the early recognition and resolution of conflicts in your work
Your Trainers
Cosima Laube
in Kooperation mit embarc
Agile methods and organizations, professional coaching, soft skills
Cosima has been working in IT since 2002 and has gained extensive experience in (more or less) agile teams and organizations over the years. She has worked in roles such as software developer, requirements engineer, test and quality manager and lead developer and has played a key role in shaping both products and services.
In addition, Cosima has sound coaching skills (PCC certification from the International Coaching Federation) and has completed a part-time degree with a focus on work and health psychology (BSc. from the FernUniversität Hagen) in order to expand her portfolio beyond “hard” tech skills.
Cosima currently works primarily as a freelance leadership coach, socio-technical organizational consultant and soft skills trainer. She brings many years of diverse experience in various industries, including automotive, finance and banking, healthcare, eCommerce & tourism and public service.
Her credo at work and in life is: achieve more together with ‘respect & adapt’.